인스트론의 기술지원팀은 고객이 인스트론 장비를 제대로 사용할 수 있도록 안내합니다. 고객의 요구사항이 변하거나 하드웨어/소프트웨어의 성능향상 방안이 출시될 때, 인스트론의 기술지원팀은 적절한 안내를 제공합니다.
System Diagnostic Assistance
Phone, e-mail, or online system diagnostic assistance is designed to help you determine if there is a failure or defect requiring repair or software updates. With your permission, our technical support engineers are often able to troubleshoot your system remotely utilizing on-line diagnostic software to minimize down time and quickly determine next steps.
System Operation and Application Assistance
Phone, e-mail, or online system operation and application assistance is designed to help you apply the general functionality of our systems and software. During the first year of system or software upgrade ownership and through our technical assistance services contracts you will be placed in priority response queues when contacting us for support.
For those with systems and software beyond the first year of ownership and not having technical assistance services contracts with us, for-fee system operation and application assistance beyond 20 minutes per incident is available.
Instron Professional Services, Consulting, and Training Services
Implementation Assistance Services are available to provide assistance to address specific test method development needs, compliance requirements, and training needs. We also provide services to support IQOQ processes implementation.